Privacy Policy 9club — Your Data Protection

9club collects your personal information through several means to ensure a secure, personalised, and responsible service. The categories of information we collect are as follows:

• Identity Information: Full name, date of birth, identification card number (MyKad), passport number, and selfie verification image (KYC).
• Contact Information: Email address, mobile phone number, and residential address.
• Financial Information: Bank account number, bank name, eWallet account number (Touch 'n Go, GrabPay) for deposit and withdrawal processing purposes.
• Usage Information: Login records, betting history, transaction records, game preferences, and platform usage patterns.
• Technical Information: IP address, device type, operating system, web browser, and cookie data collected automatically when you use the platform.
• Communication: Records of interactions with the customer support team via live chat or email.

The information we collect is used solely for the following purposes:

• Processing account registration and verifying member identity (KYC).
• Securely processing deposits, withdrawals, and financial transactions.
• Providing a personalized and relevant gaming experience.
• Sending account-related notifications, promotions, and service updates.
• Detecting and preventing fraud, money laundering, and unauthorized access.
• Complying with applicable legal, regulatory, and governing body requirements.
• Enhancing platform quality and user experience based on collected data analysis.

9club does not sell your personal data. However, in certain situations, we may share your information with selected third parties:

All third parties working with 9club are required to comply with data protection standards equal to or stricter than our own policy.

9club uses cookies and similar tracking technologies to enhance your experience on our platform. The types of cookies we use:

• Essential Cookies: Required for basic platform functions such as login sessions and security. These cookies cannot be disabled.
• Performance Cookies: Collecting anonymized information on how you use the platform to help us improve our services.
• Functional Cookies: Saving your preferences such as language, theme, and display settings for a more personalized experience.
• Analytics Cookies: Helping us understand overall platform usage patterns through anonymized analytics tools.

You can manage cookie settings through your web browser settings. Please note that disabling certain cookies may affect the functionality of the 9club platform.

9club implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, or misuse:

• Data encryption in transit using TLS 1.3 and SSL 256-bit protocols.
• Stored data encryption using AES-256 standards.
• Strict role-based access control (RBAC) for internal staff.
• 24/7 system monitoring by a dedicated cybersecurity team.
• Independent security audits conducted periodically by third-party firms.
• Documented security incident response procedures that are regularly tested.

Under Malaysia's PDPA and our own policy, you have the following rights regarding your personal data:

• Right of Access: Requesting a copy of the personal data we hold about you.
• Right to Rectification: Requesting the correction of inaccurate or incomplete data.
• Right to Erasure: Requesting the deletion of your personal data under certain circumstances.
• Right to Restriction: Requesting the restriction of your data processing under certain circumstances.
• Right to Object: Objecting to the processing of your data for direct marketing purposes.
• Right to Data Portability: Receiving your data in a machine-readable format.

To exercise any of the above rights, contact our data protection team via email [email protected] or via live chat within the platform. We will process your request within 30 business days.

Your personal data may be transferred to and stored on servers located outside Malaysia under certain circumstances, particularly when we use cloud service providers or international service vendors. Every such transfer is carried out with appropriate safeguards, including:

• Data transfer agreements complying with international standards.
• Ensuring recipients comply with equivalent data protection standards.
• Use of internationally recognized standard contractual clauses.

9club reserves the right to update or modify this Privacy Policy at any time. Any material changes will be communicated to you through:

• A prominent notice on the 9club.plus website homepage.
• A notification email sent to your registered email address.
• In-platform notifications during your next login session.

The "Updated" date at the top of this document indicates when this Privacy Policy was last reviewed. Your continued use of the 9club platform after any changes take effect constitutes your acceptance of the latest version of this policy.